FAQs
Ordering
An item says sold out, when will you restock?
We are always looking to restock our most requested pieces. However, all restocks if any are limited to keep our pieces as exclusive as possible. Be sure to sign up for our newsletter where you will receive information on restocks, sales, and new arrivals.
I've just placed my order, can I change it?
Unfortunately, the quick turnaround time for preparation of shipment does not allow for any changes to your order after 30 minutes.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you ship overseas?
We ship worldwide with UPS! However, International shipping takes roughly 5-7 business days in transit.**Please note that we are not responsible for any delays or fees due to Customs. Please contact your local government or postal service for more information on customs and duties.**
What are you shipping options within the United States?
Domestic U.S. Shipping:
-UPS Ground: 1-6 Business Days
Please click here to view a detailed map of UPS Ground transit times.
- UPS 3 Day Select: 3 business days. Available for destinations whose ground shipping is longer than 3 days from NYC
- UPS 2nd Day Air: 2 business days. Available for destinations whose ground shipping time is longer than 2 days from NYC
UPS Next Day Air: 1 business day **
** Please note that Next Day Air orders must be placed before 10am EST in order to go out the same day. If the order is placed after 10am EST, it will ship the following business day. Signature is required.**
USPS shipping is available for P.O. Box & APO addresses
What happens if my address is incorrect?
We have implemented a special reminder at checkout to help customers ensure for the final time that they are entering their information correctly. Unfortunately, if a customer enters the address incorrectly and the package is returned to us, we will need to charge the customer for re-shipping the item.
What if my order has not been delivered?
If after contacting UPS or USPS, you still need assistance locating your order, feel free to contact us at info@TheVVS.co **Please contact UPS or USPS directly first!**
Can I return my product?
Due to hygienic reasons, ALL SWIMWEAR items are FINAL sale. We currently do not accept refunds or exchanges on swimwear. We do accept returns on items not deemed as intimate within 7 days of delivery.
Get in touch
Have questions about your order, or a general enquiry?
